Virtual Learning Parent Playbook

DEVICES

As the district moves to online instruction for all students, the Technology Services department will approach the year in two phases with regard to student devices. The beginning of the school year will focus on the immediate student need. Schools will work to identify the students in their schools who are currently in need of a device in order to access online instruction. The first wave of devices will come from the existing stock of devices in schools.  The second phase of devices is about moving the district to a 1:1 computing district.


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deployment

July 28 - School Based Deployment begins

  • 新皇冠体育盘口Hotspots – for families who need support with connectivity, 1 Wi-Fi hotspot per household to be sent home with youngest member.

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tech support

tech support
  • 新皇冠体育盘口Expanded help desk capacity, including chat functionality 

  • Hours: 7 a.m. - 7 p.m.

  • Phone: 615-269-5956

  • 新皇冠体育盘口Dedicated path for EL parents and students

    • Phone: 615-259-8787

    • Hours: 8 a.m. - 4:30 p.m.

  • 新皇冠体育盘口Instructional technology support   

    1. Translated versions of how-to guides available online on a dedicated tech support page